Swift Cart – Refund Policy

At Swift Cart, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help with refunds and exchanges under the following conditions.

1. Eligibility for Refunds

• Refunds are only applicable if:

  • The product delivered is damaged, defective, or incorrect.

  • The request for refund is made within 3 days of delivery.

• To be eligible, items must be unused, undamaged, and returned in their original packaging.

2. Non-Refundable Items

Refunds are not available for:

• Products damaged due to customer misuse or negligence.

• Items without original packaging or missing accessories.

• Personal care items, beauty products, or undergarments (for hygiene reasons).

• “Change of mind” after delivery (in such cases, exchange may be possible with courier charges applied).

3. Refund Process

• To request a refund, contact us at swiftcartmart.pk@gmail.com or WhatsApp 0337-2430258 within 3 days of receiving your order.

• Our team will review your request and guide you on the return process.

• Once the returned product is received and inspected, your refund will be processed.

4. Refund Method

• Refunds are issued via Bank Transfer, EasyPaisa, or JazzCash within 7–10 working days after approval.

• Shipping charges are non-refundable.

5. Exchanges

• If you wish to exchange a product (for size, color, or other reasons), courier charges may apply.

• Exchanges are subject to product availability.

6. Contact Us

If you have any questions about our Refund Policy, please reach out to us:

• WhatsApp / Phone: 0337-2430258

• Email: swiftcartmart.pk@gmail.com

• Website: www.swiftcart.pk